Refund Policy
At Vintage Fashion Sale, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund and return process.
Returns & Exchanges
You have 14 days from the date of delivery to request a return or exchange. To be eligible, items must be unused, in their original packaging, and in the same condition as when you received them.
How to Initiate a Return
- Contact our customer service team to request a return authorization.
- Once approved, pack the item securely and include the original receipt or proof of purchase.
- Ship the item back to us using a tracked delivery service.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-7 business days. Please note that shipping costs are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will arrange a replacement or refund at no additional cost to you.
Non-Refundable Items
Certain items, such as sale merchandise or personalized products, may not be eligible for return unless faulty.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, check with your bank or payment provider first. If the issue persists, contact us for further assistance.
Exchanges
Exchanges are subject to availability. If the item you wish to exchange for is out of stock, we will process a refund instead.
Need Help?
For any questions regarding our refund policy, please reach out to our customer service team. We’re here to help!
This policy may be updated periodically. Please check our website for the latest information.